We’ve got a home for your skills in Hounslow

About The Role

This is an exciting opportunity to join Homelessness, Independence and Preventative Services, Property Procurement Accommodation Service, which adopts a preventative approach across the housing, health and social care agendas. Your primary focus will be to work with private landlords and agents to acquire new properties that are suitable to prevent or resolve homelessness.

You must be professional, energetic and enthusiastic as we are interested in what you can bring to help us improve and develop our services to support landlords and agents letting out their properties to some of our most vulnerable residents. You must be able to learn and develop your knowledge required for this role and be able to travel independently around the Borough.

About The Team You’ll Be Working In

This is an exciting and busy role that is at the centre of the Councils response to homelessness. The service is developing and progressing our agenda to reduce the use of temporary accommodation and achieve more upstream prevention outcomes.

1. This role is to increase the supply of private rented and temporary accommodation for residents who are homeless or threatened with homelessness, under various different property procurement schemes being operated in the Hounslow borough.

2. You will carry out property inspections to ensure that landlords and property agents meet the required decant homes standards and sign-up tenancies across different tenures.

3. You will be provide a vetting and letting process to private landlords, arranging viewings and support homeless households in accepting accommodation in the private sector in discharge of the council’s housing duties.

4. You will ensure that accommodation complies with relevant standards and legislation and that supporting documentation is obtained and recorded.

5. You will ensure private rented tenancies are affordable for prospective tenants and suitable for their needs.

About You

1. You have experience of successfully increasing the supply of accommodation for residents who are homeless or threatened with homelessness.

2. You are a great communicator to engage effectively with a broad range of people to influence, motivate, negotiate and persuade and you quickly build trusting relationships with complex individuals, and other professionals, to empower residents to build resilience and gain and maintain their independence.

3. You are able to devise solutions to complex and contentious problems.

4. You are a high performing individual who works collaboratively with others, adapting to meet a range of changing needs while achieving targets and service objectives and make the team the very best it can be.

5. You have exceptional negotiation skills.

6. You preferably have a current driving licence but can travel independently around the Borough to carry out home visits and meet residents and other professionals in community settings.

If the points below resonate with you, we’d love you to put in an application:

• Are you passionate about customer services?

• Are you an experienced homelessness professional?

• Are you looking to working in a forward thinking and progressive housing department?

Qualifications:

HHSRS Trained Desirable

Essential for The Role:

Basic DBS

About The Team You’ll Be Working In

• You will be responsible for the direct line-management of 1x career grade project officer plus additional seconded or fixed-term project officers, as required.
• This incorporates accountability for the performance these staff including mentoring, management and assessing performance.
• You must manage workloads within and across teams to ensure resources are targeted in the right place at the right time and cross cutting issues are identified with joined up solutions borough wide.
• Above all you must work effectively in a changeable environment, leading a team to achieve targets and service objectives with competing priorities, while continuously improving our service offer to tenants to meet changing needs and integrate digital solution

About You

If the points below resonate with you, we’d love you to put in an application:

• Ability to build and maintain a wide network of internal and external relationships and facilitate multi-agency working in the best interests of the council and service users
• A self-starter with a ‘can do’ attitude, displaying a high level of interpersonal and influencing skills with the ability to self-learn and develop bespoke solutions.
• Ability to develop project plans, manage projects in line with natural or prescribed project management frameworks, including coordinating simultaneous delivery of multiple projects

About The Team You’ll Be Working In

• You will lead and manage a team of Income Officers.

• You will create a positive team culture and provide clear parameters for the team to succeed.

• You will set incredibly high standards and support colleagues to ensure these are continuously met, for this you will have adaptable people skills and the ability to coach colleagues.

• When it comes to team performance, you’ll combine your analytical skills with your people skills to assist in monitoring, validating, and producing management information reports.

About You

If the points below resonate with you, we’d love you to put in an application:

• We need someone who will challenge processes, nurture ideas, and drive forward improvements. You will take the initiative, make evidence-based decisions, and finish what you start.

• You will be an expert on the impact of external factors on arrears and payments and subsequently implement proactive solutions to mitigate risks.

• You have knowledge and experience of successful performance management, a good understanding of income recovery techniques and an understanding of the council’s role as a landlord and associated legislation, regulations and policies relating to tenancy matters.

• Basic DBS check is required for the role.

About The Team You’ll Be Working In

This is an exciting and busy role that is at the centre of the Councils response to homelessness. The service is developing and progressing our agenda to reduce the use of temporary accommodation and achieve more upstream prevention outcomes.

1. You will be responsible for the operational lead of the Council's TA tenancy management service, including hostel stock and council properties used as short-term temporary accommodation stock pending regeneration, pursuant to the requirements of PVII Housing Act 1996 as amended.

2. You will ensure that all forms of temporary accommodation meet the legal health and safety standards and ensure health and safety checks and regular fire alarm testing and drills are implemented across all Council owned hostels that are used for temporary accommodation placements.

3. You will be responsible for the agreements and contractual arrangements between the Council and accommodation providers by undertaking performance monitoring of the contractual and management agreements, ensuring actions are taken to address non-compliance.

4. You will manage allocated staff and resources using core processes and procedures consistently across the assigned operational activities in an efficient manner that is in compliance with all relevant policies and guidelines.

5. You will support the Service Manager in developing and implementing innovative solutions and new schemes for temporary accommodation, taking a supporting role in negotiations with service providers, including social landlords, private sector landlords and other stakeholders.

About You

• You have a strong ability to lead, motivate, manage and develop staff in a challenging, high volume, fast paced working environment, supporting staff to deal effectively with the demands of frontline work while delivering key service objectives.

• You have expert communication skills both verbally and in writing to engage effectively with a broad range of people to influence, negotiate and persuade and achieve multi-disciplinary outcomes across services.

• You act with integrity, take personal responsibility and handle stress effectively, being a confident decision maker while motivating others to achieve successful corporate preventative outcomes, using proactive and creative solutions.

• You work flexibly and independently, adapting to changing needs and proactively keep the team up to date with legislation, policy and guidance to ensure legally compliant recommendations and decisions.

• You have excellent analytical and problem-solving skills, a comprehensive understanding of issues faced by vulnerable people and you work collaboratively with others to meet a range of needs while leading and managing a team to achieve targets and service objectives and make the team the very best it can be.

• Trained in HHSRS is desirable.

About The Team You’ll Be Working In

• Proactively identify, contact, visit and work with residents at risk of reduced income as a result of changes to the welfare benefit system.

• You will work with Allocations to help assess new tenants’ ability to afford the housing costs to ensure that all new tenancies are financially sustainable. Work with incoming tenants to ensure welfare benefit and other potential income sources are maximised.

• Forge meaningful relationships with external agencies and refer residents to these agencies for additional support.

• Work closely with colleagues to achieve team targets on rent arrears, sustaining tenancies and maximising the organisations income stream.

About You

If the points below resonate with you, we’d love you to put in an application:

• Experience of advising customers about welfare rights, debt advice and financial capability and the ability to represent customers at court.

• Knowledge of money advice techniques including debt prioritisation and enforcement methods including a detailed knowledge of the resolutions available to a range of debts.

• Excellent understanding of the principles and current best practice in financial capability and financial inclusion.

• Basic DBS check is required for the role.

About The Team You’ll Be Working In

This is an exciting and busy role that is at the centre of the Councils response to homelessness. The service is developing and progressing our agenda to reduce the use of temporary accommodation and achieve more upstream prevention outcomes.

• You will ensure the safe operation and upkeep of all Council owned hostel sites used for stage one temporary accommodation to place homeless households, including St Catherines House.

• You will ensure that hostel grounds and communal areas are presentable, clean, tidy and residents occupying the hostel accommodation are supported to report any concerns about the cleanliness of the premises to you.

• You will conduct handyperson minor repairs, changing light bulbs, refixing cupboards, door handles etc various regular cleaning duties, move furniture walk around the buildings ensuring the buildings are safe and tidy doing regular checks of high footfall areas such communal entrances, walkways and kitchens and bathroom facilitates.

• You will work as part of a team and on your own initiative, to liaise with the repairs team on void hostel units to be available for reletting to the required standards.

• You will carry out regular fire alarm and emergency lights testing and fire drills ensuring occupants details are updated and placed in a central log for emergency services to access in an event of an incident.

• You will monitor the wellbeing of any vulnerable residents housed within the hostel accommodation and inform the relevant Housing Solutions and Independence Officer of any concerns. Work closely with any agencies providing support to vulnerable residents housed in hostel accommodation.

• You will develop and maintain a knowledge of basic and specialist cleaning techniques and practises, materials and tools. This includes the use of ladders, industrial cleaning machines, and chemicals which are approved under the Control of Substances Hazardous to Health (COSHH) regulations, ensuring chemicals, materials and protective clothing are correctly used and stored in accordance with legislative and Council Health and safety procedures.

• You will work with the repairs and planning teams to develop long term plans for the hostel including cyclical work programmes, any major refurbishment or redevelopment of the site.

About You

1. 1.You have extensive knowledge and experience of working with vulnerable people, of leading multi-disciplinary work involving complex needs and diverse client groups and an expert knowledge of homelessness and associated legislation.

2. 2.You have experience of successfully managing staff and are a collaborative leader, acting with integrity and building trusting relationships, operating effectively through prioritisation, delegation and efficient use of available resources to deliver value for money services.

3. 3.You are an expert communicator who engages effectively with a broad range of people, including applicants, colleagues, and elected members, to motivate, influence, negotiate and persuade and achieve multi-disciplinary outcomes to meet wide ranging needs.

4. 4.You are a dynamic decision maker who leads and motivates others to deliver a high performing service achieving excellent results, which can flex and adapt to the changing need of residents, integrating digital service solutions balanced with bespoke solutions for vulnerable residents.

5. 5.You are a creative and analytical problem solver who takes responsibility to see problems through to successful resolution, ensuring your work and the work of the team achieve service outcomes that support the shared goals of the council, while operating with financial acumen.

6. 6.A Basic DBS check will be required.

If the points below resonate with you, we’d love you to put in an application:

• •Are you passionate about customer services?

• •Are you an experienced homelessness professional?

• •Are you looking to working in a forward thinking and progressive housing department?

About The Role

This is an exciting opportunity to be part of our Housing Partnerships Team as a Housing Regulation & Partnerships Manager. In this role you will lead the development of relationships with housing partners across our borough, including private registered providers of social housing, co-operatives, charities, and other key stakeholders: to ensure that we jointly deliver our core functions in accordance with regulation; and realise our shared goals

Your professional accountability is to provide assurance that the Council is compliant with all statutory and regulatory requirements relating to its partners, developing action plans and remediations where we are deficient, taking enabling and direct actions to ensure that our shared goals are achieved and that we have a positive impact on the lives of our tenants and residents.

About The Team You’ll Be Working In

• You will line-manage directly one Housing Performance Assistant.

• Work with senior colleagues across the Housing department and wider organisation, including chief officers and heads of service, to identify issues with service performance; propose SMART enhancements to mitigate them, devising plans to implement and monitor these using your knowledge of project and programme paradigms and architecture.

• Lead, motivate and develop housing performance assistants to provide expert diagnostic, interpretation, advice, support and challenge to the wider housing service to drive up standards across the directorate, ensure statutory and legislative compliance and improve the customer experience for residents.

About You

If the points below resonate with you, we’d love you to put in an application:

• You are an expert in data with significant knowledge and experience of preparing database reports, analysing qualitative and quantitative housing and business information, using a variety of statistical methods and modelling, to present your findings in an easy-to-understand way for a range of stakeholders.

• You have excellent investigative and problem-solving skills, are able to spot flaws in an argument but take a collaborative approach to finding solutions and are able to operate effectively through prioritisation, delegation of tasks and organisation of available resources, with experience of managing or supervising staff.

• You have a detailed knowledge of all key housing business areas, from homelessness to housing management, repairs and maintenance and development, through which you will have contributed to service and process design, continuous improvement, and performance management, including designing performance and risk management frameworks and target setting.

About The Role

This is an exciting opportunity to be part of our Housing Income Team as an Income Officer. In this role, you are compassionate in your approach, but outcome focussed and highly motivated to ensure income collection targets are achieved. You build up trusting relationships with tenants, identifying those who need additional support to help them pay their rent, service charges and any arrears.

You monitor rent accounts and income recovery, taking action where early intervention may prevent arrears escalating. You have a good understanding of welfare benefits to help tenants maximise their income and sustain their tenancies.

About The Team You’ll Be Working In

• You will work collaboratively with your colleagues and partner agencies to ensure that the council maximises income recovery alongside tenants getting the very best service and opportunities to live independently and safely in their homes.

• You will co-ordinate work with others across the service to ensure cross cuttings issues are not considered in isolation, and solutions are joined up borough wide.

• •ou will work in a person-centred way, identifying unmet needs and working proactively with other agencies to ensure those needs are met, including making timely referrals to internal departments and external agencies and proactively follow up to ensure referrals are acted on.

About You

If the points below resonate with you, we’d love you to put in an application:

• You have experience of self-managing and analysing high volumes of information and an understanding of income recovery techniques, welfare benefits, the council’s role as a landlord and associated legislation and regulations relating to tenancy matters.

• You are a great communicator and excellent negotiator to engage effectively with a broad range of people to influence and persuade.

• You act with integrity, take personal responsibility and handle stress effectively while maintaining high levels of motivation and enthusiasm to achieve high levels of income recovery for the council alongside successful outcomes for our tenants.

• Basic DBS check is required for the role.

About The Role

This is an exciting opportunity to be part of our Housing Performance/Improvement Team as a Housing Performance Assistant. In this role you have excellent IT skills and are highly organised to deal with multiple tasks on a daily basis. You enjoy working with quantitative and qualitative data to understand the service behind it, making suggestions for service improvements. You proactively quality check data, putting measures in place to routinely ensure high levels of data integrity are achieved.

About The Team You’ll Be Working In

• You work collaboratively with others to avoid duplication of effort, assisting to implement system change as required.

• You are supported by your manager but are proactive in reviewing and evaluating your own performance and acting on your own initiative to improve and develop.

• Work in a person-centred way, to understand the impact a procedural change may have on service delivery, identifying unintended consequences (positive and negative) and monitoring the impact of change.

About You

If the points below resonate with you, we’d love you to put in an application:

• You are highly organised with excellent IT skills and high levels of accuracy to process, validate and analyse a wide range of information.

• You are a great communicator to engage effectively with a broad range of people and record, collate and produce accurate and concise performance information.

• You work proactively and flexibly and know when to take instructions or use your own initiative to meet deadlines and solve problems that will face you on a day-to-day basis.

About The Role

This is an exciting opportunity to be part of our Housing Performance/Improvement Team as a Housing Regulation & Improvement Manager. In this role you will lead the development, delivery and implementation of a quality assurance and improvement programme across the Council’s Housing Directorate, to ensure that we deliver core functions in accordance with regulation and realise our continuous improvement goals.

Your professional accountability is to provide assurance that the Council is compliant with all statutory and regulatory housing requirements, developing action plans and remediations where we are deficient, taking enabling and direct actions to ensure that we deliver a high quality, safe, modern and preventative housing service, which has a positive impact on the lives of our tenants and residents.

About The Team You’ll Be Working In

• You will line-manage directly one Housing Improvement Analyst and one Housing Delivery Officer.

• Be fully accountable for the management, planning and coordination of housing regulatory compliance and service improvement activities, delegating operational tasks to the housing improvement officer, as necessary. Represent the service corporately and with partners, deputising for your manager and head of service as required.

• Lead, motivate and develop your team to provide expert diagnostic, interpretation, advice, support and challenge to the wider housing service to drive up standards across the directorate, ensure statutory and legislative compliance and improve the customer experience for residents.

• Monitor team resources including delegated budgets, ICT and mobile working equipment, and customer information. Ensure that all data held by the team is fair, accurate and secure so that resources are put to appropriate use to deliver an efficient service.

About You

If the points below resonate with you, we’d love you to put in an application:

• You are an expert in housing with significant knowledge and experience of preparing and implementing housing policies, procedures, formal reports and presentations in a local authority setting.

• You have excellent investigative and problem-solving skills, are able to spot flaws in an argument but take a collaborative approach to finding solutions and are able to operate effectively through prioritisation, delegation of tasks and organisation of available resources, with experience of managing or supervising staff.

• You will have guided and contributed to service and process design, continuous improvement, and performance management, including carrying out service reviews, developing improvement plans, and implementing and monitoring these using project and programme methodologies.

About The Role

This is an exciting opportunity to be part of our Housing Partnerships Team as a Housing Regulation & Partnerships Manager. In this role you will lead the development of relationships with housing partners across our borough, including private registered providers of social housing, co-operatives, charities, and other key stakeholders: to ensure that we jointly deliver our core functions in accordance with regulation; and realise our shared goals Your professional accountability is to provide assurance that the Council is compliant with all statutory and regulatory requirements relating to its partners, developing action plans and remediations where we are deficient, taking enabling and direct actions to ensure that our shared goals are achieved and that we have a positive impact on the lives of our tenants and residents.

About The Team You’ll Be Working In

• You will line-manage directly one Housing Partnerships Assistant Service Manager and through them a team of project, delivery and improvement officers.

• Be fully accountable for the management, planning and coordination of strategic relationships with key housing partners, delegating operational tasks to the assistant service manager, as necessary. Represent the service corporately and with partners, deputising for your manager and head of service as required.

• Lead, motivate and develop your team to build strategic partnerships with key housing stakeholders, providing analysis, diagnostic, advice and support for strategies and working practices that improve joint outputs and outcomes for residents, and provide quality assurance and evidence of efficiency and value for money for participating organisations.

• Monitor team resources including the budget, ICT and mobile working equipment, and customer information. Ensure that all data held by the team is fair, accurate and secure so that resources are put to appropriate use to deliver an efficient service.

About You

If the points below resonate with you, we’d love you to put in an application:

• You are an expert in housing with significant knowledge and experience of preparing and implementing housing policies, procedures, formal reports and presentations in a local authority or registered provider setting.

• You have excellent partnership working skills, are able to navigate problem solving within large and complex organisations, taking a collaborative approach to finding solutions, while operating effectively through prioritisation, delegation of tasks and organisation of available resources, with experience of managing or supervising staff.

• You communicate effectively with a range of internal and external audiences, including tenants, elected members and colleagues of all levels; you will have experience of both resident engagement and engagement in a business-to-business setting.

About The Role

This is an exciting opportunity to be part of our Housing Performance/Improvement Team as a Housing Regulation & Performance Manager. In this role you will lead the development, delivery and implementation of a performance management and improvement programme based on rigorous analysis and interrogation of the council’s statutory and regulatory housing data, and management information.

Your professional accountability is to lead on a programme of improvement based on evidence collected through our data, developing action plans and remediations that will deliver outcomes and stetch goals within tight timescales, having appropriate regard to strict budgets, milestones and tolerances for risk. You will put in place assurance frameworks to evidence our outcomes and demonstrate that we deliver a high quality, safe, modern and preventative housing service, which has a positive impact on the lives of our tenants and residents.

About The Team You’ll Be Working In

• You will line-manage directly one Housing Improvement Analyst and indirectly two Housing Performance Assistants.

• Be fully accountable for the management, planning and coordination of housing tenant satisfaction measure performance recording and reporting activities, and programme management of improvement activities arising from these, delegating operational tasks to the housing improvement analyst, as necessary. Represent the service corporately and with partners, deputising for your manager and head of service as required.

• Lead, motivate and develop your team to provide expert performance and project management design, advice, support and challenge to the wider housing service to drive up standards across the directorate, ensure statutory and legislative compliance and improve the customer experience for residents. Performance frameworks and the approach to project management will need to align to the Council’s corporate standards, but be scaled sensitively to reflect the needs of the task at hand.

• Monitor team, project and programme resources including delegated budgets, ICT and mobile working equipment, and customer information; ensure that all data held by the team is fair, accurate and secure so that resources are put to appropriate use to deliver efficient services and projects; reconciling the methods and record keeping for these across different performance, project and programme management schemes, which may be scaled to reflect varied council needs.

About You

If the points below resonate with you, we’d love you to put in an application:

• You are an expert in housing with significant knowledge and experience of preparing and implementing performance and project frameworks, procedures, reports and presentations, data and statistical analyses, and audit evidence in a local authority setting.

• You have excellent numerical analytical, project and programme management and problem-solving skills, are able to spot flaws in figures, data or plans but take a collaborative approach to finding solutions and are able to operate effectively through prioritisation, delegation of tasks and organisation of available resources seamlessly able to switch between project management paradigms and methodologies scaling them to the requirements of the task, with experience of managing or supervising staff.

• You will have guided and contributed to performance monitoring and reporting, continuous improvement, and project and programme management, including carrying out internal reviews, benchmarking exercises, developing improvement plans, and implementing and monitoring changes using project and programme methodologies, ideally within social housing or another highly-regulated public sector, environment.

About The Role

We are looking for a motivated, creative and committed individual to join the team our Housing Advice Team. You should have a keen interest in helping families and individuals at risk of homelessness to find solutions and with a focus on remaining in their current home. You must have experience of having worked within a statutory homelessness prevention service.

The successful candidate will have detailed knowledge and experience of working with the Housing Act 1996 and Homelessness Reduction Act (HRA) and a proven track record of preventing homelessness, providing detailed housing advice to residents with housing issues and be able to empathise with the with clients facing the homelessness and understand the Council’s legal duties to those clients.

In addition to the above, you must be able to demonstrate your experience of managing complex cases, providing support to more junior staff, working within a busy environment and work to tight deadlines.

Your ability to communicate clearly and effectively to a wide variety of people and to be able to communicate clear concise advice both in written and verbally is crucial.

About The Team You’ll Be Working In

This is an exciting and busy role that is at the centre of the Councils response to homelessness. The service is aims to developing and progressing our agenda to reduce assess, identify housing needs and look for solutions to prevent homelessness.

• You will prevent homelessness by providing housing advice and assistance to people facing homelessness and carrying out homelessness prevention work.

• You will provide customers with housing prevention advice supporting them to sustain their current accommodation or support them to secure alternative accommodation through the provision of personal housing plans.

• You will be able to issue good quality notification letters such as 184 decisions in line with the council’s duty Housing Act 1997 and the HRA 2017 and in a timely manner.

• You will work jointly with other services and partners to prevent homelessness and lead, attend and manage multi professional meetings when appropriate.

• You will enable the delivery of a more efficient and effective homeless prevention and assessment service and assist in the development of policies and procedures.

About You

• You will have knowledge of the legislative frameworks and statutory requirements relating to the Housing Solutions Service and knowledge of relevant legislation especially the Homelessness Reduction Act 2017, Part VII of the Housing Act 1996 and the Homelessness code of Guidance.

• You will have a good understanding of the Safeguarding in relation our vulnerable residents and the how to with external and internal partners to support them.

• You will demonstrate an understanding of current issues affecting social housing and private housing provision, and of range of housing options and homelessness prevention approaches.

• You will have experience of managing a varied caseload effectively ensuring that your cases are up to date.

• You will have written and verbal communication skills, with ability to provide negotiation and the ability to work collaboratively with other services and partners.

If the points below resonate with you, we’d love you to put in an application:

• Are you passionate about customer services?

• Are you an experienced homelessness professional?

• Are you looking to working in a forward thinking and progressive housing department?

Essential for the Role

Basic DBS check is required for the role.

1 Year Fixed-Term Contract/Secondment, 36 hours per week.

About The Role

This is an exciting opportunity to join Homelessness, Independence and Preventative Services which adopts a preventative approach across the housing, health and social care agendas. You will be a frontline professional delivering a first class, modern and flexible service to some of the most vulnerable people in the Borough.

About The Team You’ll Be Working In

This is an exciting and busy role that is at the centre of the Councils response to homelessness. The service is developing and progressing our agenda to reduce the use of temporary accommodation and achieve more upstream prevention outcomes.

1. If you want to work in the public sector and be part of a progressive team, this is a unique opportunity for you as we are interested in what you can bring to help us improve and develop our services for our customers.

2. This role is to fulfil the council’s statutory homelessness assessment and decision-making function, with particular focus on those in emergency and temporary accommodation. You will proactively prevent and resolve crisis across the housing, health and social care agendas, utilising support services, discretionary funds and assistance and ensuring that accommodation is affordable.

3. You will complete detailed holistic assessments of housing and support needs, devise and progress personalised housing plans and you provide interventions, support and referrals to minimise the time spent in temporary accommodation.

About You

You have extensive knowledge and experience of the Housing Act 1996 (as amended) and the Homelessness Reduction Act 2017, working with vulnerable people, and experience of leading multi-disciplinary housing teams and work involving complex needs and diverse client groups and an expert knowledge of homelessness and associated legislation.

• You have experience of multi-disciplinary working involving complex and diverse client groups and an understanding of complex legislative frameworks including homelessness, social care, mental health, immigration and welfare benefits.

• You are a great communicator to engage effectively with a broad range of people to influence, negotiate and persuade and you quickly build trusting relationships with complex individuals to develop a comprehensive understanding of issues faced by vulnerable people.

• You act with integrity, take personal responsibility and handle stress effectively while maintaining high levels of motivation and enthusiasm to achieve successful corporate preventative outcomes, using proactive and creative solutions.

• You work independently, proactively and flexibly, being an expert problem solver demonstrating excellent analytical skills, to seek out and implement bespoke solutions to complex issues and make decisions confidently.

• You are a high performing individual who works collaboratively with others, adapting to meet a range of changing needs while achieving targets and service objectives and make the team the very best it can be.

• You can travel independently around the Borough to carry out home visits and meet other professionals in community settings.

If the points below resonate with you, we’d love you to put in an application:

• Are you passionate about customer services?

• Are you an experienced homelessness professional?

• Are you looking to working in a forward thinking and progressive housing department?

Qualifications:

• You have relevant work-based experience and engage in continuous professional development.

• You can travel independently around the Borough to carry out home visits and meet other professionals in community settings.

Essential for The Role:

Disclosure Barring Service – Standard (Unlimited)

About The Role

This is an exciting opportunity to join Homelessness, Independence and Preventative Services, Property Procurement Accommodation Service, which adopts a preventative approach across the housing, health and social care agendas. Your primary focus will be to work with private landlords and agents to acquire new properties that are suitable to prevent or resolve homelessness.

You must be professional, energetic and enthusiastic as we are interested in what you can bring to help us improve and develop our services to support landlords and agents letting out their properties to some of our most vulnerable residents. You must be able to learn and develop your knowledge required for this role and be able to travel independently around the Borough.

About The Team You’ll Be Working In

This is an exciting and busy role that is at the centre of the Councils response to homelessness. The service is developing and progressing our agenda to reduce the use of temporary accommodation and achieve more upstream prevention outcomes.

1. You will provide expert property advice and support service to existing and prospective private rented sector landlords within the PSL portfolio and lead on lease renewals and increase the supply of housing accommodation through acquiring properties in the private rented sector.

2. You provide a combination of customer facing contact with landlords, managing agents and residents in person, You will support landlords resolve tenancy issues while also identifying tenants at risk of homelessness. You will work collaboratively across the service and with other professionals to achieve individual outcomes for residents while supporting the shared goals of the council.

3. You will be the single point of contact for Children & Adult social care to help to help accommodation needs to social care cohorts and be responsible to lead on other joint partnerships to deliver financial efficiencies corporately for the Council.

4. You will assist in the negotiation with Senior PRS Acquisition Officers and options with owners and landlords for acquiring properties under the Council's Private Sector Leasing (PSL), Direct Lets (DL), Housing Association Leasing Schemes (HALS/HALD), Buy Back Scheme (BBS), HMOs and Bed and Breakfast (B&B).

About You

1. You have experience of working in a customer orientated environment involving complex and diverse client groups and can understand and apply relevant legislation in your day-to-day work, including landlord and tenant law, homelessness and welfare benefits, while effectively managing customer expectations.

2. You are an excellent communicator to engage effectively with a broad range of people to influence, negotiate, persuade, building trusting relationships and devising value for money solutions to complex problems.

3. You act with integrity, take personal responsibility, work well under pressure and handle stress effectively while maintaining high levels of motivation and enthusiasm to secure new business opportunities using proactive and creative solutions.

4. You work independently, proactively and flexibly, while being highly organised to prioritise conflicting demands, making effective use of IT systems to record concise, factual, information and data.

5. You are a high performing individual who works collaboratively with others, adapting to meet a range of changing needs while achieving targets and service objectives and make the team the very best it can be.

If the points below resonate with you, we’d love you to put in an application:

• Are you passionate about customer services?

• Are you an experienced homelessness professional?

• Are you looking to working in a forward thinking and progressive housing department?

Qualifications:

• HHSRS Trained Desirable

Essential for The Role:

• Basic DBS

About The Role

This is an exciting opportunity to join Homelessness, Independence and Preventative Services, Property Procurement Accommodation Service, which adopts a preventative approach across the housing, health and social care agendas. Your primary focus will be to assist those in housing need to access Private Rented Sector accommodation to create long-term sustainable tenancies.

You must be professional, energetic and enthusiastic as we are interested in what you can bring to help us improve and develop our services to support landlords and some of our most vulnerable residents. You must be able to learn and develop your knowledge required for this role and be able to travel independently around the Borough.

About The Team You’ll Be Working In

This is an exciting and busy role that is at the centre of the Councils response to homelessness. The service is developing and progressing our agenda to reduce the use of temporary accommodation and achieve more upstream prevention outcomes.

1. You will liaise with landlords and Agents to secure properties in the borough for low-income homeless households, assess and matching customers to suitable properties and ensure tenancies are appropriate, affordable and sustainable.

2. You will provide support to prevent customers becoming homeless and help customer’s secure settled accommodation in the private sector who are already living in temporary accommodation.

3. You will have experience of homeless legislation and working with those faced with homelessness, to provide excellent outcomes for vulnerable clients, and high-quality customer services. Assessing customers support needs in a holistic manner and refer to appropriate agencies.

4. You will also undertake assessments as to the suitability of our clients to access private rented accommodation and a range of activities to help them resettle into PRS, which will include practical elements of independent living such as paying rent, setting up and managing utilities, liaising with landlords and other agencies.

5. Undertake inspections and advise landlords on property standards and adhering to relevant housing and legislative requirements relating to the PRS and produce appropriate schedule of works where required, acting as a point of contact for private landlords.

6. Complete sign-ups with clients including the preparation of appropriate materials including inventories, tenancy agreements and other relevant information.

7. Develop and deliver incentives and landlord promotional activities to increase the number of landlords and/or properties on the scheme.

About You

1. You have experience of working in a customer orientated environment involving complex and diverse client groups and can understand and apply relevant legislation in your day-to-day work, including landlord and tenant law, homelessness and welfare benefits, while effectively managing customer expectations.

2. You are an excellent communicator to engage effectively with a broad range of people to influence, negotiate, persuade, building trusting relationships and devising value for money solutions to complex problems.

3. 3.You act with integrity, take personal responsibility, work well under pressure and handle stress effectively while maintaining high levels of motivation and enthusiasm to secure new business opportunities using proactive and creative solutions.

4. You work independently, proactively and flexibly, while being highly organised to prioritise conflicting demands, making effective use of IT systems to record concise, factual, information and data.

5. You are a high performing individual who works collaboratively with others, adapting to meet a range of changing needs while achieving targets and service objectives and make the team the very best it can be.

If the points below resonate with you, we’d love you to put in an application:

• Are you passionate about customer services?

• Are you an experienced homelessness professional?

• Are you looking to working in a forward thinking and progressive housing department?

Essential for The Role:

• Basic DBS

About The Role

This is an exciting opportunity to be part of our Housing Income Team as a Financial Inclusion Officer. Your role is to assist individuals and staff on welfare rights and debt issues by way of advice, information and representation which maximise income for residents.

The role is responsible for holding advice sessions at specified outreach sites in the Borough, alongside training and development for our Housing colleagues ensuring knowledge remains high within relevant departments. It is also responsible for promoting public awareness of debt and benefits issues and to monitor changes to legislation which affects claimants and people in debt.

About The Team You’ll Be Working In

This is an exciting and busy role that is at the centre of the Councils response to homelessness. The service is developing and progressing our agenda to reduce the use of temporary accommodation and achieve more upstream prevention outcomes.

• You will implement the statutory reviews provisions of homelessness and allocations legislation, taking account of relevant Codes of Guidance, case law and policy. The post holder will require comprehensive and expert knowledge of housing functions and related law and statutory guidance, sufficient to handle legal challenges.

• You will carry out thorough enquiries and investigations of complaints, reviews and legal challenges under Parts 6 and 7 of the Housing Act 1996 (as amended), ensuring that decisions made are fully compliant with relevant legislation, up to date case law and policy, and are issued within targets and statutory timeframes.

• You will lead on section 204 (Housing Act) appeals against the council’s (section 202) review decisions, working with solicitors and providing instructions as necessary.

• To support the service on a full range of statutory housing compliance responsibilities relating to strategy, tenure blind tenancy placements and policy and procedures across housing

About You

You have extensive knowledge and experience of the Housing Act 1996 (as amended) and the Homelessness Reduction Act 2017, working with vulnerable people, and experience of leading multi-disciplinary housing teams and work involving complex needs and diverse client groups and an expert knowledge of homelessness and associated legislation.

• You have extensive experience in dealing with statutory decisions, and expert knowledge of housing case law, homelessness legislation, private sector tenancy law and good practice, including:

1. The Housing Act 1996, including amendments made by the Homelessness Act 2002, the Localism Act 2012 and the Homelessness Reduction Act 2017;

2. Landlord and Tenant Law, for example, the Housing Act 1985 and the Prevention from Eviction Act 1977;

3. The Welfare Reform Act 2012 and DWP guidance on personal benefits and housing related benefits;

4. Statutory requirements in relation to allocations on social housing and Local Authority Allocations Policies.

• You have an expert working knowledge and understanding of current housing law, such as the Housing Act 1996, Parts VI and VII, Homelessness Act 2002, Localism Act 2012, Homelessness Reduction Act 2017 and immigration law as it applies to housing eligibility, relevant code of guidance and case law.

• You have a working knowledge of legislation associated with homelessness investigations and housing allocations, including, Family Law Act 1996, Children Acts 1989 and 2004, Human Rights Act 1998, Immigration and Asylum Act 1999, Community Care Act 2000 and the Care Act 2014.

• You are an expert communicator who engages effectively with a broad range of people, including applicants, colleagues, and elected members, to motivate, influence, negotiate and persuade and achieve multi-disciplinary outcomes to meet wide ranging needs.

• It is desirable that you have a degree or equivalent qualifications (preferably a law degree).

If the points above resonate with you, we would like to hear from you.

• Are you passionate about customer services?

• Are you an experienced homelessness professional?

• Are you looking to working in a forward thinking and progressive housing department?

About The Role

We are looking for a motivated, creative and committed individual to join the team our Housing Advice Team. You should have a keen interest in helping families and individuals at risk of homelessness to find solutions and with a focus on remaining in their current home. You must have experience of having worked within a statutory homelessness prevention service.

The successful candidate will have detailed knowledge and experience of working with the Housing Act 1996 and Homelessness Reduction Act (HRA) and a proven track record of preventing homelessness, providing detailed housing advice to residents with housing issues and be able to empathise with the with clients facing the homelessness and understand the Council’s legal duties to those clients.

In addition to the above, you must be able to demonstrate your experience of managing complex cases, providing support to more junior staff, working within a busy environment and work to tight deadlines.

Your ability to communicate clearly and effectively to a wide variety of people and to be able to communicate clear concise advice both in written and verbally is crucial.

About The Team You’ll Be Working In

This is an exciting and busy role that is at the centre of the Councils response to homelessness. The service is aims to developing and progressing our agenda to reduce assess, identify housing needs and look for solutions to prevent homelessness.

• You will prevent homelessness by providing housing advice and assistance to people facing homelessness and carrying out homelessness prevention work.

• You will provide customers with housing prevention advice supporting them to sustain their current accommodation or support them to secure alternative accommodation through the provision of personal housing plans.

• You will be able to issue good quality notification letters such as 184 decisions in line with the council’s duty Housing Act 1997 and the HRA 2017 and in a timely manner.

• You will work jointly with other services and partners to prevent homelessness and lead, attend and manage multi professional meetings when appropriate.

• You will enable the delivery of a more efficient and effective homeless prevention and assessment service and assist in the development of policies and procedures.

About You

• You will have knowledge of the legislative frameworks and statutory requirements relating to the Housing Solutions Service and knowledge of relevant legislation especially the Homelessness Reduction Act 2017, Part VII of the Housing Act 1996 and the Homelessness code of Guidance.

• You will have a good understanding of the Safeguarding in relation our vulnerable residents and the how to with external and internal partners to support them.

• You will demonstrate an understanding of current issues affecting social housing and private housing provision, and of range of housing options and homelessness prevention approaches.

• You will have experience of managing a varied caseload effectively ensuring that your cases are up to date.

• You will have written and verbal communication skills, with ability to provide negotiation and the ability to work collaboratively with other services and partners.

If the points below resonate with you, we’d love you to put in an application:

• Are you passionate about customer services?

• Are you an experienced homelessness professional?

• Are you looking to working in a forward thinking and progressive housing department?

Qualifications:

• You have relevant work-based experience and engage in continuous professional development.

• You can travel independently around the Borough to carry out home visits and meet other professionals in community settings.

Essential for The Role:

• Basic DBS check is required.

Full-Time, Fixed-Term and Secondment Contract - 12 months

About The Role

This is an exciting opportunity to join Homelessness, Independence and Preventative Services which adopts a preventative approach across the housing, health and social care agendas. You will be a frontline professional delivering a first class, modern and flexible service to some of the most vulnerable people in the Borough.

About The Team You’ll Be Working In

This is an exciting and busy role that is at the centre of the Councils response to homelessness. The service is developing and progressing our agenda to reduce the use of temporary accommodation and achieve more upstream prevention outcomes.

1. If you want to work in the public sector and be part of a progressive team, this is a unique opportunity for you as we are interested in what you can bring to help us improve and develop our services for our customers.

2. This role is to fulfil the council’s statutory homelessness assessment and decision-making function, with particular focus on those in emergency and temporary accommodation. You will proactively prevent and resolve crisis across the housing, health and social care agendas, utilising support services, discretionary funds and assistance and ensuring that accommodation is affordable.

3. You will complete detailed holistic assessments of housing and support needs, devise and progress personalised housing plans and you provide interventions, support and referrals to minimise the time spent in temporary accommodation.

About You

You have extensive knowledge and experience of the Housing Act 1996 (as amended) and the Homelessness Reduction Act 2017, working with vulnerable people, and experience of leading multi-disciplinary housing teams and work involving complex needs and diverse client groups and an expert knowledge of homelessness and associated legislation.

• You have experience of multi-disciplinary working involving complex and diverse client groups and an understanding of complex legislative frameworks including homelessness, social care, mental health, immigration and welfare benefits.

• You are a great communicator to engage effectively with a broad range of people to influence, negotiate and persuade and you quickly build trusting relationships with complex individuals to develop a comprehensive understanding of issues faced by vulnerable people.

• You act with integrity, take personal responsibility and handle stress effectively while maintaining high levels of motivation and enthusiasm to achieve successful corporate preventative outcomes, using proactive and creative solutions.

• You work independently, proactively and flexibly, being an expert problem solver demonstrating excellent analytical skills, to seek out and implement bespoke solutions to complex issues and make decisions confidently.

• You are a high performing individual who works collaboratively with others, adapting to meet a range of changing needs while achieving targets and service objectives and make the team the very best it can be.

• You can travel independently around the Borough to carry out home visits and meet other professionals in community settings.

If the points below resonate with you, we’d love you to put in an application:

• Are you passionate about customer services?

• Are you an experienced homelessness professional?

• Are you looking to working in a forward thinking and progressive housing department?

Qualifications:

• You have relevant work-based experience and engage in continuous professional development.

• You can travel independently around the Borough to carry out home visits and meet other professionals in community settings.

Essential for The Role:

Disclosure Barring Service – Standard (Unlimited)